Returns & Refunds

Effective and last updated: September 29, 2026

This policy applies to purchases from Aunlo. Aunlo is operated by Suzhou Yichang An Intelligent Technology Co., Ltd.

30-day return period

You may request a return within 30 days after delivery. Requests received after that period may be declined unless applicable law provides otherwise.

Starting a return

Email support@aunlo.com with your order number, the item you wish to return and the reason for the request. For an item that is damaged, defective, incomplete or incorrect, include clear photographs of the item, labels and packaging. Do not send a product before receiving authorization and the applicable return instructions.

Return condition

Unless the item is defective or consumer law provides otherwise, it must be unused, unaltered and in the condition received, with its original packaging, accessories and proof of purchase. Fishing line must remain unspooled and uncut. Lures, rigs, hooks, reels, nets, grippers and packs must not show water exposure, fish contact, odor, installation, wear or damage occurring after delivery.

Items that cannot be returned

Opened or used products that cannot safely be resold, customized or personalized products, gift cards, and items clearly marked final sale are not eligible for a change-of-mind return. This restriction does not remove rights relating to defective, misdescribed or incorrectly supplied goods.

Damaged, defective, missing or incorrect items

Contact us within 14 days after delivery and keep the product and packaging while we review the issue. If we confirm a seller or fulfillment error, we will provide an appropriate replacement, refund or other remedy and cover reasonable authorized return-shipping costs as required by applicable law.

Change-of-mind returns

For an approved change-of-mind return, the customer is responsible for trackable return shipping. Original shipping charges are not refundable unless the return results from our error or applicable law requires reimbursement. We do not charge a separate restocking fee.

Return address

Customer support will provide the authorized return facility after reviewing the request. Our registered office is not a return address. Returns sent without authorization or to an unconfirmed location may be delayed or rejected where permitted by law.

Product compatibility

Selecting an incompatible reel size, line strength, lure type, hook size, net length or other configuration is not a product defect when the delivered item matches the order. Please review product specifications before purchase and contact us if clarification is needed.

Refund timing

After an authorized return is received and inspected, we will notify you of the outcome. If approved, Aunlo will initiate the refund to the original payment method within five business days. Your bank or payment provider may then require an additional five to ten business days to post the funds. Refunds cannot be redirected to a different payment method.

Exchanges

Direct exchanges are not guaranteed. Where appropriate, we may ask you to complete an authorized return and place a separate order for the preferred item.

Order changes and cancellations

Contact us as soon as possible. We will try to accommodate a request made before fulfillment begins, but cannot guarantee a change or cancellation after processing or dispatch.

Mandatory consumer rights

Nothing in this policy limits rights or remedies that cannot lawfully be excluded.

Contact information

Suzhou Yichang An Intelligent Technology Co., Ltd.
Registration number: 91320583MAD683UT6E
Registered office: Building 3, No. 55 Sanjiang Road, Shipu, Qiandeng Town, Kunshan, Suzhou, Jiangsu Province, China
Email: support@aunlo.com
Phone: +86 139 9612 8114

The registered office is listed for company identification and legal correspondence only. Contact customer support for the approved return address.