Shipping & Delivery

Effective and last updated: September 29, 2026

This policy applies to purchases from Aunlo. Aunlo is operated by Suzhou Yichang An Intelligent Technology Co., Ltd.

Order processing

Orders are normally prepared for shipment within 72 hours, excluding weekends and public holidays. Address verification, item availability and unusually busy periods may require additional processing time. We will contact you using the order details if more information is required.

Shipping destinations

We ship to the United States, Canada, Australia, New Zealand, the United Kingdom, many European destinations and other countries or regions supported at checkout. The country selector and checkout show current availability. If checkout does not accept a destination, we cannot currently ship there.

Estimated delivery times

• United States, Canada, Australia, New Zealand, United Kingdom and many European destinations: generally two to four weeks after dispatch.
• Other supported destinations: generally two to five weeks after dispatch.

These estimates begin after dispatch, do not include order-processing time and are not guaranteed delivery dates. Customs review, carrier disruption, severe weather, public holidays, seasonal demand and remote destinations may cause delays.

Shipping methods and charges

Available shipping methods and charges are displayed at checkout before payment. Checkout information controls if it differs from a general estimate on this page. Insurance or priority service is included only when expressly shown at checkout.

Customs, duties and taxes

International shipments may be subject to customs procedures, duties or taxes imposed by the destination. Unless checkout states otherwise, these charges are not included in the product or shipping price and are the recipient’s responsibility.

Tracking

When tracking is available, it is sent to the email address used at checkout after dispatch. A carrier may require several days to display the first movement or scan.

Split shipments

Fishing products in one order may be dispatched in separate packages because of size, availability or fulfillment location. You may receive more than one tracking number and the packages may arrive on different dates. A split shipment does not add to the product price.

Address changes

Provide a complete and accurate delivery address. Contact us promptly if a correction is needed. We will try to help before fulfillment begins, but cannot guarantee a change after processing or dispatch. Additional carrier or reshipment costs caused by an incorrect or incomplete customer-supplied address may be the customer’s responsibility where permitted by law. We cover costs caused by our own addressing or fulfillment error.

Delayed, lost or damaged shipments

If tracking has not updated for an extended period, shows delivery that you cannot locate, or a package arrives damaged, contact support@aunlo.com with your order number and any available evidence. For visible damage, missing pieces or an incorrect item, contact us within 14 days after delivery and keep the product and packaging while the carrier or Aunlo reviews the issue. We will provide an appropriate replacement, refund or other remedy when responsibility is confirmed.

Returns

Eligible items may be returned within 30 days after delivery under our Returns & Refunds Policy. Contact us before sending an item. The registered office below is not a return address unless customer support expressly confirms it in writing.

Contact information

Suzhou Yichang An Intelligent Technology Co., Ltd.
Registration number: 91320583MAD683UT6E
Registered office: Building 3, No. 55 Sanjiang Road, Shipu, Qiandeng Town, Kunshan, Suzhou, Jiangsu Province, China
Email: support@aunlo.com
Phone: +86 139 9612 8114